The delivery of flowers carried by us may be in their fully bloomed, semi-bloomed or bud stage. For the same-day standard time delivery, we expect you to place all the orders before (mention time). For same day fixed-time delivery, we expect you to place all the orders before (mention time). For same-day midnight delivery, we expect you to place all the orders before (mention time).
It is imperative for you to acknowledge that the delivery time entertained by us is not binding. The time of estimated delivery totally depends upon the availability of the product along with the factors such as destination where the product is to be delivered by us. On certain events, the delivery may take a little longer than expected. These events include bad weather, political disruptions, and other unforeseen circumstances.
In all such cases, we look forward to reaching you proactively. You are required to check your emails and SMS regularly for certain updates. Prior to all the major occasions, we suggest that you place your order at least five days in advance. Products that are hand delivered by us cannot be delivered along with the courier products.
For all kinds of perishable items like flowers and cakes, our team attempts only one-time delivery. If the delivery is not executed during the concerned event, you shall still be charged for the order and no re-delivery shall be possible in such case. Following are the events where you will be charged for delivery:
• Wrong shipping or delivery address
• Premises locked
• Non-availability of the recipient
• Denial of acceptance of the product by the recipient.
If the recipient is not available, he/she can inform the delivery person to deliver the concerned order to the gate, reception or neighbor of the recipient. Proof of delivery shall also be provided on account of any dispute of delivery. Deliveries made on Sundays and Public Holidays for the products are made by hand delivery.
We look forward to performing the service of online delivery of the best gift items at your doorstep which is done within a specified time period. The team of experts that backs us makes sure to live up to all the requirements and demands made by you. However, it is equally important for you to understand that we do not entertain any policy which is related to returns. Thus, no customer is expected to make a return request on all the products sold by us.
On account of any misfortune or mishap that the customer gets the delivery of the product which is imperfect or wrong, he/she is expected to get in touch with our team at the earliest. Our Customer Care team shall happily address the concerns of our dear customers.